Case
Parental Complaint

A parent complains about not being informed and kept up to date on their child's progress. You have tried ringing on numerous occasions but have never made contact. How would you handle this situation?

Posted on: 03/02/13 | Views: 1247
Solution #1
I would also try and email the parent. But I feel like the best thing to do is apologize and ask the parent what is the best way that you can let them know about things that are going on with their student and what is going on at the school.

I think email is a great idea. I would use this solution.

I agree that asking the parent their communication preference is respectful and helpful to this situation.

If I were in this situation, I would exactly do this.

19 0
Solution #2
I would send home weekly notes in the student's agenda letting the parent know about behavior and participation. I would also staple classwork and tests into the agenda. A conference sheet will be sent home as well, inviting the parent in for a conference to discuss the student's progress in more detail. I would tell the student there are important papers and notes in his agenda, and that he has to get his parent to sign their name underneath the note so that I would know if the parent received it or not.

I agree with this case study. I will utilize this information once I become a teacher.

14 0
Solution #3
I have found that my parents aren't always available during the hours when I am able to call. In order to still keep my parents informed I keep a class website that I update weekly, and send out reminder emails before important dates. I also send home a monthly newsletter both in hard copy and electronically as well as posting it on my website. This gives all of my parents options to stay informed and gives them the opportunity to look through class material at their convenience.
2 0
Solution #4
Corresponding by email will provide "proof" of your attempts to contact the parents (asking them to phone you, asking them to set up a time to meet). The administration at the school should be made aware of the situation and you should provide them with written documentation of the dates and times you attempted to reach the parent, in addition to any other type of contact such as weekly class letters, requests for conferencing and so on. When a progress report or report card is sent home, be certain to attach a letter asking the parents to contact you and provide the best way for you to reach them. Make certain the parents know they can call the school and you will phone them back during non-instructional time.
1 0
Solution #5
I would try emailing the parent or sending a letter home to show the parent how the student is doing in class.
0 0