During my volunteer work, the teacher would frequently try settle the class down by being silent in hopes they too would be quiet. When this did not work, she would look at me and tell me the kids are all bad, and she asks how can she be ding this job with kids that don't listen. The kids all hear her say this, and after, they act up even more. She only adds fuel to their fire.
I think this is the best solution
I agree, this is a good approach to take.