Try to communicate to them what you can with the English they do know. Also, if you could learn their language (at least a little bit regardless of what the language is) this can help too.

I would certainly let them know in messages or emails that your (spanish/etc.) will not be very well because you will be using a translation system to copy and paste exactly what you would like to get across to them. But they should be fine reading a broken version of their language, as long as it is their language and they are getting the information they need.

To bridge the communication gap, consider using clear, simple language when discussing the student’s needs and plans. Offering written materials in both English and the parent's native language can be helpful. If possible, arrange for a translator or bilingual staff member to assist during meetings or phone calls. You can also provide resources for parents to better understand the plans, such as visual aids or summaries. Showing empathy and patience will help foster a strong partnership, ensuring the parents feel supported and informed.