You are the sponsor for the Beta Club and often wait with children who are being picked after meetings. When you are monitoring, the parent of a student you taught in science last year often comes to say hello. You really enjoyed teaching their child and have a good rapport. Recently though the parent has been bringing up their student's new science teacher and how frustrated they are this year. The parent goes on and on about how horrible they are, how their child is failing, and that the teacher often embarrasses the kids in front of the class. How would you handle this situation?